Hello Brian,

 

When a parent accesses the Parent Portal, they enter their email address.  Studioware then searches for the email address that was entered.  If a matching email address is found (and the parent has never logged on the parent portal), Studioware randomly generates a temporary password and emails it to the parent.  If no matching email address is found, Studioware allows the parent to register on the Parent Portal.

 

When you manually create a new student in Studioware, it's important to enter in email address for the student/parent if you have one available.

 

Thanks, Studioware Support.